Cancellation & Refund Policy

Cancellation & Refund Policy

1. OVERVIEW & SCOPE:

This legal document establishes the definitive Cancellation and Refund Policy governing the commercial transactions, digital acquisitions, and service agreements executed between Samalumma India Private Limited (hereinafter referred to as "the Company", "Management", "We", or "Us") and its corporate clients, institutional partners, and individual subscribers (hereinafter referred to as "the Client", "User", or "You"). This policy encompasses all operations under the corporate umbrella, including but not limited to VID Learning App, AIVA English App, Avial Media & Digital Printing, and Six Ads.

By engaging our services, executing purchase orders, or maintaining active digital subscriptions, the Client explicitly acknowledges, agrees to, and binds themselves to the compliance frameworks delineated herein.

2. DIGITAL SERVICES & SAAS APPLICATION VERTICAL (VID Learning App & AIVA English App)

2.1 Subscription Cancellation Framework

• Autonomy of Termination: Subscribers maintain the right to terminate or disable auto-renewal parameters for premium access tiers at any time via the specific Application control interfaces or via third-party application marketplaces (Google Play Store / Apple App Store).
• Pro-Rata Exclusion: Upon formal cancellation, premium services will persist unabated until the expiration of the current documented billing cycle. The Company explicitly disclaims any liability for pro-rata refunds, partial credits, or retrospective adjustive compensations for unutilized durations within an active billing period.

2.2 Digital Refund Protocols & Eligibility Thresholds

• Digital Goods Consumption Clause: Due to the instantaneous delivery, non-tangible architecture, and immediate consumption format of digital courses, curriculum videos, interactive modules, and pedagogical frameworks, all SaaS transactions are executed as non-refundable and definitive closures ("All Sales Final").
• Valid Technical Discrepancies: Refund protocols will only be initiated under strict infrastructural anomalies validated by our Enterprise Technical Audits:
  • Duplicate Transaction Interceptions: Proven financial over-charges originating from immediate secure payment gateway anomalies, where redundant billing has occurred for a singular transaction ID.
  • Sustained Systemic Outages: Instances where severe server-side failure completely halts application data transmission, rendering content inaccessible for a continuous duration exceeding seven (7) business days, without an operational workaround implemented by our technical team.
• Third-Party Gateway Disclaimers: For subscription models secured through Apple Inc. or Google LLC frameworks, transaction processing operations operate under their discrete corporate governing metrics. The Client must route remediation claims through those specific ecosystems.

3. B2B COMMERCIAL MEDIA, INDUSTRIAL PRINTING & STRATEGIC ADVERTISING (Avial Media & Six Ads)

3.1 Project Cancellation and Phase-Gate Controls

Contracts and Purchase Orders (PO) allocated to large-format commercial media, hoardings, signage installations, structural billboards, fabric prints, or strategic visual marketing executions executed by Avial Media and Six Ads are governed by rigorous phase-gate restrictions:

• Pre-Production/Design Phase: Cancellations requested during the concept, layout planning, and pre-press structural phase will incur a minimum processing charge representing 25% of the gross contract value. This charge serves to indemnify the Company for human capital allocation, design hours, and specialized layout preparation.
• Active Production Phase: Once physical print processes have been initiated, or raw materials (such as heavy-duty flex substrates, sunpack corrugated sheets, specialized cloth mediums, or customized stainless steel hardware) have been permanently customized, no options for cancellation, engineering modification, or financial remediation exist. Custom-manufactured corporate collateral is entirely non-salvageable.

3.2 Quality Assurance Defect Claims and Structural Rectification

• Material Variance Validation: The Company implements corporate-grade print calibration protocols. However, structural claims for replacements or financial adjustments will only be validated if clear manufacturing anomalies exist, such as structural tearing upon delivery, profound mechanical misprints, or stark deviations from the explicitly signed digital layout proof.
• Reporting Protocol Timeline: Any alleged defect or spatial inconsistency within delivered hoardings or signage layouts must be escalated to our Quality Assurance Division via a formal written ticket within 48 hours of delivery or site installation. Claims must contain high-resolution photographic and video audit verifications. Failure to submit within 48 hours constitutes formal acceptance of the assets.
• Chrominance Acceptance Parameters: Industry-standard visual variations between digital RGB monitors and final physical CMYK print runs are accepted realities of high-output print production. Minor color tone disparities do not constitute legal grounds for contract revocation or refund claims.

4. CORPORATE ESCROW, DISBURSEMENT & FINANCIAL RETURNING TIMESCALES

• Authorization Matrix: Financial reversals or credit adjustments require multi-tiered corporate audit clearance. No field representative possesses the legal authority to grant verbal refund assurances.
• Transaction Reversal Routing: Approved disbursements will be electronically wired exclusively to the original commercial account, bank routing architecture, UPI credential, or corporate credit line utilized at the transaction's genesis. Under no circumstances are cash disbursements permitted.
• Processing Timeframes: Following official executive approval and compliance validation, systemic processing will be finalized within 5 to 7 standard business days, subject to individual banking networks and correspondent settlement cycles.